Should accidental breakage occur, our warranty ensures replacement of your eyewear at a discounted rate (subject to availability). If a manufacturing defect arises, upon verification, we will replace the defective eyewear free of cost. All warranty replacements are subject to a $5 return shipping cost.
Please email us at warranties@KREWE.com
with your warranty claims, including a description and picture of the damage. This applies only to frames purchased directly from KREWE or with an original sales receipt from third party retailers.
PRIVATE EVENT TERMS
Sale items purchased at a discount of 20% or less are eligible for a RETURN or EXCHANGE. Sale items purchased at a discount of over 20% and less than 40% are EXCHANGE ONLY, as marked. Sale items purchased at a discount of 40% or more are FINAL SALE, as marked. Return, exchange, or store credit requests will not be honored on FINAL SALE items. Offer cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or used in combination with any other offer or discount. Terms of offer are subject to change without notice.
Because KREWE eyewear is handmade in a small batch process, you may find that certain frames are in high demand and are available for purchase on a pre-order basis only. We request payment in advance to secure your place in line for these frames, guaranteeing shipment upon the release of product. Wait times are dependent on frame style and order date.
KREWE honors one-time price adjustments on full-priced items purchased within the ten-day returns window. Items purchased on sale, with a promotional code, or during any other promotional period are not eligible for a price adjustment.
Refunds will be credited to the original purchaser’s credit card. Any shipping charges will not be refunded unless you were shipped faulty items. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
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