HOW CAN I RETURN MY ORDER?
We want you to be completely satisfied with your KREWE purchase. In the event that you would like to return your eyewear, contact returns@KREWE.com
within ten days of receiving your order to request a return. Frames must be returned unworn, in new condition and in their original packaging, in order to receive a refund. If your return does not meet one of the above criteria, it cannot be accepted and will be sent back to the original shipping address on file.
Note: All returns take 7-10 business days to process once they arrive at KREWE HQ. All refunds are issued to the original form of payment and may take up to 14 business days for your financial institution to process. Free return shipping is not available for in-store purchases. KREWE.com does not accept returns, exchanges or issue store credit for any items purchased from our retail partners. Only product purchased on KREWE.com or at official KREWE stores will be eligible for return or exchange consideration, based on our policies outlined above. We are happy to answer any questions related to KREWE product, but are unable to process returns, exchanges, store credits or refunds for any products purchased outside of these two channels.
HOW CAN I RETURN FRAMES RECEIVED AS A GIFT?
Please email us at returns@KREWE.com
with the purchaser’s full name and the items you’d like to return. Frames that are received as gifts are only eligible for an exchange or store credit.
HOW CAN I EXCHANGE MY ORDER?
In an effort to get you in a pair of KREWEs you love as quickly as possible, we suggest that you return your original purchase for a full refund, within ten days of purchase, and place a new order online instead of proceeding with an exchange. Refunds will be processed within 7-10 business days of receipt of the original, unworn frames in their original packaging (see “How can I return my order” for full return details).
WHAT IS YOUR LIFETIME WARRANTY?
All KREWE products purchased online, in-store or through an approved third party vendor are warrantied for one year from the date of purchase against manufacturing defects. If you have an issue with your frames within the first year of purchase, please contact a KREWE representative at warranties@KREWE.com
with your proof of purchase and a photo of the defect, so that we can get you back in your frames as soon as possible.
KREWE understands that wear and tear happens. For any unintentional damage that occurs, we offer repairs as well as replacement lenses and frames at a discounted rate. To learn more about wear and tear repair costs please shoot us an email at warranties@KREWE.com
with a photo of your frames and proof of purchase. Please note that we are unable to offer any warranty options on lost frames.
WHEN WILL MY ORDER BE SHIPPED? WHEN WILL IT ARRIVE?
If your order is placed prior to 11A.M. CST Monday through Friday, it will be shipped the same day. You will receive an e-mail confirmation once your order has shipped. Orders placed after 11A.M. CST on Fridays and throughout the weekend will process on the following Monday. Orders placed on holidays will be processed the following business day.
PLEASE NOTE: Delivery days are business days, and we do not offer Saturday or holiday delivery services. Additionally, for consumer protection, all orders are subject to review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
ONCE I HAVE PLACED MY ORDER, CAN I CHANGE MY ADDRESS OR EDIT MY ORDER?
We want to be sure that you receive your KREWE frames as quickly as possible, so there is a limited timeframe during which you can change your address or cancel your order. If you have entered your address incorrectly please reach out to us ASAP at krewe@KREWE.com
, so that we can correct your address prior to shipment. Additionally, if you have changed your mind and want to order a different style please reach out to us ASAP at krewe@KREWE.com
, so that we can cancel your order. We are unable to edit existing orders, so please re-place your online order for the correct frames.
Please note, tracking information will be provided via email as soon as your item is in transit. In the event an incorrect shipping address is provided, please notify KREWE HQ immediately. A full shipping fee and a $10.00 administration charge will be collected to reroute a package already in transit.
HOW DO I FIND A STORE NEAR ME THAT CARRIES KREWE?
Go to our VISIT A STORE page
to easily search for any stores near you that sell KREWE.
CAN I HAVE MY FRAMES OR LENSES CUSTOMIZED?
Each KREWE frame is thoughtfully designed with some styles handcrafted in special, limited production runs. This means that they are uniquely designed the way you see them and unfortunately cannot be customized.
I LOVE THE OPHTHALMIC FRAMES, BUT I DON'T NEED A PRESCRIPTION. ARE THE STOCK LENSES SAFE TO WEAR?
KREWE ophthalmic frames come with high quality, shatter resistant CR-39 lenses with an AR (anti-reflective) coating – making them perfect for everyday wear.
I HAVE A PRESCRIPTION FROM MY DOCTOR. CAN I HAVE MY LENSES FILLED?
All KREWE frames are prescription ready; however, we are currently unable to fill your prescription lenses online. KREWE’s flagship store
and Dallas location
accept ophthalmic prescriptions within one year of the prescription date. Bring along a copy of your original prescription with you when you come to try on KREWE glasses – this information will help our store associates assist you in finding the best frame for your face, as well as your vision needs.
Outside of New Orleans or Dallas? View our KREWE-approved optical shops
DOES KREWE ACCEPT FSA OR HSA PAYMENTS?
KREWE accepts FSA or HSA for all prescription sun or eyewear as long as the payment method is associated with a major credit card. Please reach out to your insurance provider for qualifying purchases.
To request an itemized invoice, please email firstname.lastname@example.org
with your name and order number.
CAN I RETURN MY FRAMES AFTER PRESCRIPTION LENSES HAVE BEEN INSTALLED?
Due to the custom nature of prescription frames, KREWE frames that have prescription lenses installed are final sale and cannot be returned.
I'M NOT SURE WHICH FRAMES WILL COMPLEMENT MY FACE SHAPE. CAN YOU HELP?
Of course, we’d be happy to help! First, take a look at our FACE SHAPE + FIT GUIDE.
Still need assistance? You can email a photo of yourself to krewe@KREWE.com
along with the following helpful information, and we’ll suggest some styles perfectly suited for you! Let us know if there is anything in particular you are looking for in your eyewear (i.e.: optical vs. sun, polarization vs. nonpolar) or specific lifestyle information that would be important for us to know such as the intended use of the frames: athletic, outdoor leisure, boating, fashion etc. We understand that ordering sunglasses online can be difficult, and we are here to ensure that the process is as easy and enjoyable as possible for you.
WHAT IF I RECEIVE AN INCORRECT OR DAMAGED ITEM?
We’re sorry about that! If you have received a damaged or incorrect item, please contact krewe@KREWE.com
with a photo of the damage or incorrect frame as well as your order number. We will be sure to rectify the situation as soon as possible!