- RETURNS + EXCHANGES
- SECOND CHANCES
- STORES + EVENTS
- LENSES + FIT
Please note that all orders ship within 72 hours if ordered by 12:00 noon CST. Orders received on weekends or holidays begin shipping out on the next business day.
Orders that include Blue Light lenses take an additional 72 hours as they are hand-cut to order.
*Due to high volume, orders placed during sale periods may have a processing time of up to 7 days. We appreciate your patience.
Once shipped, your order should arrive within the carrier designated window.
Fed-Ex 2-Day Shipping (2 business days)
Smartpost Standard Shipping (7-10 days)
Fed-Ex International Priority (1-3 business days)*
Fed-Ex International Economy (4-6 business days)*
*Please note, for international shipping, business days quoted may vary due to customs clearance.
All frame orders $255 and above offer free 2-day shipping and free returns within the continental US. *Fed-Ex 2-day shipping to Hawaii, Alaska, Puerto Rico, and Armed Forces Americas is $15. Please note, our Fed-Ex options do not deliver to P.O. boxes, be sure to use a physical address.
If you are looking to expedite your shipment, overnight shipping and overnight Saturday delivery is available at checkout within the continental US for an additional cost. All expedited orders placed by 12:00 noon CST will begin shipping out on the next business day.
Krewe is happy to offer international shipping and the cost of shipping will be calculated at the time of checkout. In all cases, you are responsible for duties, taxes, and return expenses. Shipping time may vary by country.
Tracking information will be provided via email as soon as your item is in transit. In the event an incorrect shipping address is provided, please notify us by text at text or by email at krewe@KREWE.com immediately. The option to reroute is dependent on carrier options and is not guaranteed. A reroute fee of $20.00 will be collected per address change. Please note if the reroute is successful it will delay the expected delivery date.
Please note that you may ship to a hotel or a temporary location but we encourage you to order and ship to your primary home or work location. KREWE does not offer package rerouting, pick-ups, or refunds on items that have been shipped to hotels or other temporary locations. Please make sure that you will be at your hotel at the time of delivery to ensure that your product is received.
We’re sorry about that! If you have received a damaged or incorrect item, please contact krewe@KREWE.com with a photo of the damage or incorrect frame as well as your order number. We will be sure to rectify the situation as soon as possible!
If you believe your order has been lost in transit, we ask that you contact krewe@KREWE.com ASAP so we can help!
In the event that you do not love your KREWE frames, all domestic customers may request a free return or exchange within 30 days of purchasing in-store or item delivery. Note that KREWE does not provide free returns or exchanges on international orders. Exchanges are based on product availability and all exchanges will be priced to match the new items listed price.
Items purchased during sales may have different return or exchange options, be sure to check out our terms and conditions before purchasing. Restocking fees may be incurred for missing items, missing packaging, or orders of 3 or more when all items are returned for refund. Gift cards, items that have been worn, adjusted, have customized prescription lenses, or customized non-prescription lenses, are not eligible for a refund. Ineligible items that are sent or submitted to KREWE will be returned to the customer at the next available shipping opportunity.
To start a return or exchange please let us know what items you’ll be returning or exchanging by contacting krewe@KREWE.com within 30 days of purchasing in-store or item delivery. Be sure to hold on to the original packaging because we’ll ask for that too! If your item was purchased in-store, please be sure to include your current shipping address so that a label can be generated as quickly as possible.
Once your original item(s) arrive at KREWE HQ, exchanges are processed within 3-5 business days and returns are processed within 7-10 business days. All refunds are issued to the original form of payment and may take up to 10 business days for your financial institution to process. Restocking fees may be incurred for missing items, missing packaging, or orders of 3 or more when all items are returned for refund. Items that have been worn or adjusted in any way, have customized prescription lenses or customized non-prescription lenses, are not eligible for a refund and will be returned to the customer at the next available shipping opportunity.
*Please note that due to COVID-19 our in-person processing is running on a very small team and processing times may experience a slight day. We appreciate your patience.
Please note that gift cards, items purchased at a discount of 40% or more from a KREWE sale, KREWE sample sale, or an authorized retailer are FINAL SALE and are not eligible for returns, exchanges, or our lifetime warranty program.
Please email us at krewe@KREWE.com with the purchaser’s full name and the names of the items you’d like to return. Frames that are received as gifts are only eligible for an exchange or store credit. Items must include all original packaging!
Due to the custom nature of prescription lenses, KREWE purchases that have prescription lenses installed are final sale and cannot be returned.
Due to the custom nature of blue light lenses, KREWE purchases that have blue light lenses installed are eligible for a partial refund or full store credit. You may request a partial return or full exchange within 30 days of purchasing in-store or item delivery.
You break it, we replace it, for life! We know accidents happen - that’s why when you buy from us, we offer repairs and replacements, should you damage or break your eyewear. Note that loss and theft do not qualify for Second Chances.
Any pair of full-price frames purchased from KREWE or an authorized retailer with proof of purchase qualifies for the first replacement, free of charge! Frames purchased outside of KREWE must be registered within 60 days of purchase. Please note, a fee of $14.99 for shipping and handling will be required for all claims.
Don’t worry - KREWE has you covered for life! Whether you’ve purchased from one of our amazing stockists, used your first free replacement, or scored a discount on your frames, we’ll get you back into your KREWEs by either replacing or repairing them for a standard fee, a fee of $14.99 for shipping and handling will be required for all claims. *Excludes FINAL SALE or Sample Sale products.
If they purchased directly through KREWE, feel free to contact krewe@KREWE.com with the name of the person who gifted the frames and we’ll happily get your order information ASAP.
If the frame was purchased through an authorized retailer, you’ll still need to track down the receipt and order information so can register your frame or make a claim.
Unfortunately, we cannot replace lost or stolen frames.
For purchases made directly through KREWE, your items will automatically be registered. Be sure to create your KREWE account using the same email you used for your purchase to view registered items or make a claim. For purchases made through an authorized retailer be sure to register your frames within 60 days of purchase. Registrations requested after 60 days of purchase may not be eligible.
Once your frames have been registered, should you ever need to make a claim, you may do so through your KREWE account or by emailing krewe@KREWE.com. When emailing, be sure to include your original order number or proof of purchase, a photo of the damage, shipping address, and phone number. Our team will work on getting your claim opened ASAP.
Processing time may take up to two weeks from the time the item is received. Once processed, as long as all information is provided and replacement inventory is available, we can have a brand new frame on your doorstep in 3-7 business days after processing.
We’d love to share our updated process of creating our frames! With our increased demand over the years, we’ve made many wonderful partnerships and networks around the globe. All of our frames are designed in New Orleans at our HQ location. Our product development team then sources materials throughout Europe and Asia, with final hand assembly performed at family-owned factories in Asia. Once they arrive back in Louisiana, our team carefully finishes detailing and inspects each frame before sending them out to the customer.
To check out KREWE locations and info check out our store page. If there isn’t a KREWE store near you, check out our store locator to easily search for an authorized retailer.
If you are interested in carrying KREWE frames at your store, please email our Wholesale team at krewe@KREWE.com and someone will be in touch if it seems like a good fit!
KREWE offers a few great events a year, to sign up for notifications for upcoming sales, visit our sale page. Sales are honored both online and at KREWE stores.
KREWE loves a good surprise – so sale items will be revealed on the day of the sale. Note that stock is limited, discounts may vary, and some items may not be included in the sale.
Items purchased during sales may have different return or exchange options, be sure to check out our terms and conditions before purchasing. Please note, that items discounted 40% or more or are noted as FINAL SALE are ineligible for return or exchange.
Each KREWE frame is thoughtfully designed, with some styles handcrafted in special, limited production runs. This means that they are uniquely designed the way you see. While our frames cannot be customized, we may be able to help offer custom lenses. Please reach out to at krewe@KREWE.com to see what your options are. Please note that custom lenses are cut specifically for you and therefore final sale.
KREWE ophthalmic frames come with high-quality, shatter-resistant CR-39 lenses with an AR (anti-reflective) coating – making them perfect for everyday wear. If you’d like to replace the stock lenses with sun lenses, blue light lenses or readers, please reach out to krewe@KREWE.com to see what your options are. Please note that custom lenses are cut specifically for you and therefore final sale.
Most KREWE frames are prescription ready — be sure to look for “Prescription Ready” in the details of the item before checking out. While we are currently unable to fulfill your lens prescription online, most of our KREWE locations can facilitate this process in-house. Some KREWE stores accept ophthalmic prescriptions within one year of the prescription date. Make sure to bring a copy of your original prescription with you when you come in. To find KREWE locations and info check out our store locator. Please note that prescription lenses are ordered and cut specifically for you, therefore are final sale.
Overexposure to blue light wavelengths from screens throughout the day — can lead to symptoms such as eye fatigue, strained or blurry vision, headaches, and sleep cycle disruption. We took our premium, scratch-resistant CR39 lenses & equipped them with anti-reflective and special coatings to filter out harmful blue light and UV light without distorting your screen or altering your clarity of vision. For optimal results, we suggest wearing your blue light filtering glasses during all screen-watching activities.
No, our blue light filtering lenses are NOT transition lenses — meaning they will not darken in the sunlight. However, our blue light lenses offer UV protection so we’ve always got you covered.
We'd love to help! You’re not alone in finding the perfect fit, that’s why have a super helpful fit guide.
Reach out to a stylist anytime by sending a photo of yourself via text or email. Let us know if there is anything in particular you are looking for in your eyewear such as optical, sun, polarization or lifestyle activities that may help us find the perfect frame for you! We can’t wait to get you in some KREWEs.
We accept Paypal, Shop Pay, Apple Pay, AfterPay and Shop Pay. We also accept all major debit and credit cards. Please note, we are unable to accept checks at this time.
Be sure to check that the billing and payment information is correct before reconfirming your order. If you feel that your payment has been declined in error, please reach out to krewe@KREWE.com and our team will be sure to assist ASAP!
AfterPay allows you to purchase the frames of your dreams with the option of breaking down the payments into 4 easy installments. Just add your favorite frames to cart, select AfterPay at checkout, login or create your AfterPay account, sit back, and enjoy the sun!
When checking out with Shop Pay, you have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees and no impact on your credit score. The installments option on Shop Pay is available on debit and credit cards. *In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.
If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.