Accidents happen — we get it. That’s why your first broken or damaged pair of KREWE frames is covered by our Second Chances program. If you purchased a full-price frame, we’ll replace them with a brand new pair. For real.
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Let’s Get You Back in KREWE
1Registered?Once you’re activated, you can make a claim within your KREWE account.
2Shit happened?Oops! Happens to the best of us.
3We Got YouUpload a photo of the damage and send your frames over to us.
4That New NewWe’ll have a brand-spanking-new pair headed your way in no time.
You're auto-registered. Login to your account to make a claim.
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Didn’t buy directly from KREWE?
If you bought your frames from a third-party retailer, you have 60 days to register your frames in order for your frames to be eligible for Second Chances.
Make sure to hold on to your order number or receipt!
Second Chances is a part of our Lifetime Warranty. We stand by the high quality of our hand-crafted frames, which is why all frames purchased at full price or discounted up to 30% qualify for lifetime warranty. That means you’ll never have to pay full price to get your old frames fixed up.
After your first free claim through our Second Chances program, warranty requests are evaluated on a case-by-case basis. We offer lens repairs starting at $45 and frame repairs starting at $88.* Check out our FAQ section for details.
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WHEN IS IT FREE?
Your first pair of full-price KREWE frames qualifies for a replacement pair, free of charge, thanks to our Second Chances program.
HOW DO I KNOW WHICH REPAIRS ARE COVERED UNDER MY LIFETIME WARRANTY?
Any damage done to the lenses or frame body is covered by your lifetime warranty, with pricing determined by our case-by-case breakdown. Don’t worry — you’ll never pay full price to get your frames fixed.
DOES THIS COVER LOST OR STOLEN FRAMES?
Unfortunately, we cannot replace lost or stolen frames.
WHAT HAPPENS TO MY FRAMES WHEN I SEND THEM BACK?
Our team goes straight to work on repairing any frames you send back to KREWE.
WHAT IF I GOT MY FRAMES AS A GIFT?
Your friend’s a keeper. We’ll still need them to help track down the receipt and order information so we can find your info.
HOW DO YOU REGISTER?
Grab your frames — have your receipt or order number ready — and click here.
HOW LONG DOES IT TAKE TO GET A REPLACEMENT PAIR?
As long as all information is provided, we can have a brand new frame on your doorstep in 3-7 business days after processing.