We stand by the high quality of our hand-crafted frames. Whether you’ve purchased from one of our amazing stockists, used your first free replacement, or scored a discount on your frames, we’ll get you back into your KREWEs by either replacing or repairing them for a standard fee. FOR LIFE! For more details check out our FAQ page.
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How It Works
When is it free?
Accidents happen — we get it. That’s why your first broken or damaged pair of KREWE frames is covered by our Second Chances program. If you purchased a full-price frame, we’ll replace them with a brand new pair. For real. For more details check out our FAQ page.
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Bought from KREWE?
You're auto-registered. Login to your account to make a claim.
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Didn’t buy directly from KREWE?
If you bought your frames from a third-party retailer, you have 60 days to register your frames in order for your frames to be eligible for Second Chances.
Make sure to hold on to your order number or receipt!
You break it, we replace it, for life! We know accidents happen - that’s why when you buy from us, we offer repairs and replacements, should you damage or break your eyewear. Note that loss and theft do not qualify for Second Chances.
WHEN IS IT FREE?
Any pair of full-price frames purchased from KREWE or an authorized retailer with proof of purchase qualifies for the first replacement, free of charge! Frames purchased outside of KREWE must be registered within 60 days of purchase. Please note, a fee of $14.99 for shipping and handling will be required for all claims.
WHAT IF MY FRAMES DON'T QUALIFY?
Don’t worry - KREWE has you covered for life! Whether you’ve purchased from one of our amazing stockists, used your first free replacement, or scored a discount on your frames, we’ll get you back into your KREWEs by either replacing or repairing them for a standard fee, a fee of $14.99 for shipping and handling will be required for all claims. *Excludes FINAL SALE or Sample Sale products.
HOW DO I KNOW WHICH REPAIRS ARE COVERED UNDER MY LIFETIME WARRANTY?
Any damage done to the lenses or frame body is covered by your lifetime warranty, with pricing determined by our case-by-case breakdown. Don’t worry — you’ll never pay full price to get your frames fixed.
WHAT IF I GOT MY FRAMES AS A GIFT?
If they purchased directly through KREWE, feel free to contact krewe@KREWE.com with the name of the person who gifted the frames and we’ll happily get your order information ASAP.
If the frame was purchased through an authorized retailer, you’ll still need to track down the receipt and order information so can register your frame or make a claim.
DOES THIS COVER LOST OR STOLEN FRAMES?
Unfortunately, we cannot replace lost or stolen frames.
HOW DO I REGISTER?
For purchases made directly through KREWE, be sure to create your KREWE account using the same email you used for your purchase. Your items will automatically be registered. For purchases made through an authorized retailer be sure to register your frames within 60 days of purchase. Registrations requested after 60 days of purchase may not be eligible.
HOW DO I MAKE A CLAIM?
Once your frames have been registered, should you ever need to make a claim, you may do so through your KREWE account or by emailing krewe@KREWE.com.When emailing, be sure to include your original order number or proof of purchase, a photo of the damage, shipping address, and phone number. Our team will work on getting your claim opened ASAP.
HOW LONG DOES IT TAKE TO GET A REPLACEMENT PAIR?
Processing time may take up to two weeks from the time the item is received. Once processed, as long as all information is provided and replacement inventory is available, we can have a brand new frame on your doorstep in 3-7 business days after processing.