Frequently Asked Questions


Once I have placed my order, can I change my address or edit my order?

We move pretty quickly, which means as soon as you place your order we’ve started processing. We’ll do everything we can to accommodate your request but it is not guaranteed. Edits can be submit via text 504-273-0141 within 30 minutes of placing your order using the following format: “Order Edit: [include order number], [provide your email address], [your order edit request].” Any request made outside the 30-minute window cannot be accommodated.

Can I change my shipping address once my order has shipped?

Tracking information will be provided via email as soon as your item is in transit. In the event an incorrect shipping address is listed, please notify us by text 504-273-0141 or by phone 504-684-2939. The option to reroute is dependent on carrier options and is not guaranteed. A reroute fee of $25.00 will be collected per address change. Please note if the reroute is successful it will delay the expected delivery date.

Can I ship to a hotel or another temporary location?

Please note that you may ship to a hotel or a temporary location but we encourage you to order and ship to your primary home or work location. KREWE does not offer package reships, rerouting, pick-ups, or refunds on items that have been shipped to hotels or other temporary locations. Please make sure that you will be at your hotel at the time of delivery to ensure that your product is received.


All shipment that include pre-ordered items will ship in full. We can’t accommodate partial shipments at this time, so if you wish to get your in-stock frames ASAP, please place separate orders.

Pre-order ship dates are estimates. KREWE makes every effort to get your your frames as soon as possible, however there may be circumstances out of our control. Should your shipment date change, you will be notified via email.

What if I receive an incorrect or damaged item?

If you have received a damaged or incorrect item, please contact with a photo of the damage or incorrect frame as well as your order number. We will be sure to rectify the situation as soon as possible.

What happens if my package doesn't arrive?

If your order has been marked as delivered but can’t be located, we ask that you please wait 2 to 3 business days once your package has been marked as delivered. If your items still haven’t made it to you, please contact us ASAP so we can help.

Returns + Exchanges

What is KREWE's return and exchange policy?

In the event that you do not love your KREWE frames, all domestic customers may submit a complimentary return or exchange within 30 days of purchasing in-store or item delivery. Items purchased at a discount may have different restrictions. For our full Return and Exchange policy, please click here.

Gift cards, items that show clear signs of wear, or are returned in non-sellable condition are not eligible for a refund or exchange. Ineligible items that are sent or submitted to KREWE will be returned to the customer at the next available shipping opportunity.

How do I start a return or exchange?

To start your return or exchange, click here. Have your email and order number handy.

How long does it take to process a return or exchange?

Once your package arrives at KREWE HQ, all returns are processed within 5-10 business days. Refunds are issued to the original form of payment and may take up to 10 business days for your financial institution to process. Exchange orders will be processed as soon as your returned frames are scanned by the carrier.

A 2.5% restock fee will be incurred for missing items, missing packaging, and orders of 3 or more when all items are returned for refund.

My item is final sale, can I return or exchange?

Gift cards, items purchased at a discount of 40% or more or items purchased at a KREWE sample sale are FINAL SALE and are not eligible for return or exchange. We cannot accept returns or exchanges of items purchased at another retailer.

Second Chances

What is Second Chances?

Our warranty promise is twofold: The Second Chances program has your back. Should breakage or damage occur to your full-price frames, we provide a brand new, complimentary replacement.

The Lifetime Warranty program kicks in when anything happens to your replacement frames, or if you purchased at a discount less than 40%. You're eligible to receive a new pair for a standard fee.

Purchased full-priced KREWE readers, vanity, or blue light lenses? We got you. These also qualify individually for the above programs.

Loss and theft are not covered by this program.

When is it free?

Any pair of full-price frames purchased from KREWE or an authorized retailer with proof of purchase qualifies for a one-time free replacement. A fee of $14.99 for shipping and handling applies for all domestic free replacements through KREWE HQ. There are no shipping/handling fees for in-store free replacements. International shipping will be quoted on a case by case basis.

Frames purchased at a discount of less than 40% do not qualify for our free replacement program, but don’t worry - we’ve got you covered. You’re still eligible to receive a new pair for a standard fee under our Lifetime Warranty.

What if my frames don't qualify?

If your frames were purchased at a discount of 40% or more or at a KREWE Sample Sale, we’re happy to asses the damage to your frames to see if we can offer a repair. Send a photo of your frames to and our team will help you out.

What if I got my frames as a gift?

If they purchased directly through KREWE, please contact with the name and email of the person who gifted the frames and we’ll happily get your order information ASAP.

If the frame was purchased through an authorized retailer, you’ll still need to track down the receipt and order information so can register your frame or make a claim.

Does this cover lost or stolen frames?

Unfortunately, we cannot replace lost or stolen frames.

How do I register?

All purchases made directly through a KREWE store or, are automatically registered. If you purchased through a third party retailer, submit your registration here. Please ensure to include a photo of your frames and a copy of your receipt.

How do I make a claim?

Once your frames have been registered, you can make a claim through your KREWE account or by emailing Our team will get back to you within 1 business day with next steps.

How long does it take to get a replacement pair?

Processing time may take up to two weeks from the time the item is received. Once processed, as long as all information is provided and replacement inventory is available, we can have a brand new frame on your doorstep in 3-7 business days after processing.


Where are they made?

With our increased demand over the years, we’ve made many wonderful partnerships and networks around the globe. All of our frames are designed in New Orleans at our HQ location. Our product development team then sources materials throughout Europe and Asia, with final hand assembly performed at family-owned factories in Asia. Once they arrive back in Louisiana, our team carefully finishes detailing and inspects each frame before sending them out to the customer.


How can I become a KREWE authorized retailer?

If you are interested in carrying KREWE frames at your store, please email our Wholesale team at or give them a call at 504-684-2859 and someone will be in touch within 2 business days if it seems like a good fit!

Stores + Events

How do I find a store near me that carries KREWE?

To check out KREWE locations and info check out our store page. If there isn’t a KREWE store near you, check out our store locator to easily search for an authorized retailer.

How often do you have sale events?

KREWE offers a few great events a year, to sign up for notifications for upcoming sales, visit our sale page. Sales are honored both online and at KREWE stores.

What items will be included in your sales?

KREWE loves a good surprise – so sale items will be revealed on the day of the sale. Note that stock is limited, discounts may vary, and some items may not be included in the sale.

Can I return my sale items?

Items purchased during sales may have different return or exchange options, be sure to check out our terms and conditions before purchasing. Please note, that items discounted 40% or more or are noted as FINAL SALE are ineligible for return or exchange.

Lenses + Fit

Can I have my frames or lenses customized?

Each KREWE frame is thoughtfully designed, with some styles handcrafted in special, limited production runs. This means that they are uniquely designed the way you see. While our frames cannot be customized, we can definitely help with custom lenses. Visit your local KREWE store or reach out to us at to get started. Please note that custom lenses are cut specifically for you and therefore final sale.

I love the optical styles, but I don’t need a prescription. Are the stock lenses safe to wear? Can I have the lenses replaced with something else?

KREWE ophthalmic frames come with high-quality, shatter-resistant CR-39 lenses with an AR (anti-reflective) coating – making them perfect for everyday wear. If you’d like to replace the stock lenses with sun lenses, blue light lenses or readers, please reach out to to get your order started. Please note that custom lenses are cut specifically for you and therefore final sale.

I have a prescription from my doctor. Can I have my lenses filled?

Most KREWE frames are prescription ready — be sure to look for “Prescription Ready” in the Lens Details drop down of the product page.

To get your RX filled, visit your local KREWE store or head to a KREWE Retailer. We are currently unable to fulfill your lens prescription online.

What exactly do blue lenses block?

Overexposure to blue light wavelengths from screens throughout the day — can lead to symptoms such as eye fatigue, strained or blurry vision, headaches, and sleep cycle disruption. We took our premium, scratch-resistant CR39 lenses & equipped them with anti-reflective and special coatings to filter out harmful blue light and UV light without distorting your screen or altering your clarity of vision. For optimal results, we suggest wearing your blue light filtering glasses during all screen-watching activities.

Are these transition lenses

No, our blue light filtering lenses are NOT transition lenses — meaning they will not darken in the sunlight. However, our blue light lenses offer UV protection so we’ve always got you covered.

I’m not sure which frames will complement my face shape. Can you help?

We'd love to help! Check out our Fit Guide. If you still have questions, our KREWE team is ready to help you out. Send us a text, email or give us a phone call.

Can I talk to a stylist?

Reach out to a stylist anytime text 504-273-0141 or Let us know if there is anything in particular you are looking for in your eyewear such as optical, sun, polarization or lifestyle activities that may help us find the perfect frame for you.


How do I pay?

We accept all major credit and debit cards, Paypal, Apple Pay, AfterPay and Shop Pay.

What if my payment is declined?

Be sure to check that the billing and payment information is correct before reconfirming your order. If you feel that your payment has been declined in error, please call us at 504-684-2859 and our team will be sure to assist.

How does Afterpay work?

AfterPay allows you to purchase the frames of your dreams with the option of breaking down the payments into 4 easy installments. Just add your favorite frames to cart, select AfterPay at checkout, login or create your AfterPay account, sit back, and enjoy the sun!

How does Shop Pay work?

When checking out with Shop Pay, you have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees and no impact on your credit score. The installments option on Shop Pay is available on debit and credit cards. *In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

What if I make a return on a purchase made through installments with Shop Pay?

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.