Frequently Asked Questions

We move pretty quickly, which means as soon as you place your order we’ve started processing. We’ll do everything we can to accommodate your request but it is not guaranteed.
Edits can be submitted via text to 504-273-0141 within 30 minutes of placing your order using the following format: “Order Edit: [include order number], [provide your email address], [your order edit request].” Any requests made outside the 30-minute window will be handled on a case-by-case basis.

In the event an incorrect shipping address is entered at checkout, please notify us by text 504-273-0141 or by phone 504-684-2939 as soon as possible. The option to reroute is dependent on carrier options and is not guaranteed. Please note if the reroute is successful, it will delay the expected delivery date.

We encourage you to use your primary home or work address for your order. KREWE does not offer package reships, rerouting, pick-ups, or refunds on items that have been shipped to hotels or other temporary locations. Please make sure that you will be at your temporary address at the time of delivery to ensure that your product is received.

KREWE is not responsible for lost or stolen packages after proof of delivery is obtained. Please note some carriers may mark packages as delivered up to 4 business days before receipt.

If you are unable to locate your package, we ask that you notify us within 7 days of the package being marked as delivered. Please note KREWE does not offer package reships or refunds on items that have not been reported as missing within 7 days of delivery.

In-stock frames ship within 1 business day. Pre-order items ship once they are back in stock, based on the estimated ship date shown on the website.

Pre-order ship dates are estimates, and while KREWE works to ship as quickly as possible, delays can happen due to factors outside our control. If your ship date changes, you will be notified by email.

Not your style? No problem. We offer free domestic returns and exchanges within 30 days of purchase. Make sure your frames are in unworn condition and with all of the original packaging, including the case, box, and cleaning cloth. Sample Sale frames are final sale and not eligible for exchange or refund.

To start your return or exchange, click here.

Our warranty promise is twofold: The Second Chances program has your back. Should breakage or damage occur to your full-price frames, we provide a brand new, complimentary replacement.

The Lifetime Warranty program kicks in when anything happens to your replacement frames, or if you purchased at a discount less than 40%. You're eligible to receive a new pair for a standard fee.

Purchased full-priced KREWE readers, vanity lenses, or blue light lenses? We’ve got you. These also qualify individually for the above programs.
Loss and theft are not covered by this program.

If your frames were purchased at a discount of 40% or more, or at a KREWE Sample Sale, they are not covered by Second Chances. We are happy to assess the damage to your frames to see if we can offer a minor repair. To open a claim, please send a photo of your frames to krewe@KREWE.com.

SECOND CHANCES (FREE REPLACEMENT)

To qualify, items must be purchased at full-price from KREWE or an authorized retailer.
A $14.99 shipping and handling fee applies to all domestic orders. No fee is applied for in store replacements. International orders will be quoted on a case-by-case basis.
Proof of purchase is required. Orders placed directly though KREWE.com and KREWE in-person sales are pre-registered to the email used at checkout.

LIFETIME WARRANTY (PAID REPLACEMENT)

If you purchased at full-price and already used your Second Chances free replacement, your purchase is eligible for our paid replacement program.
If your original purchase was less than 40% off, your purchase is eligible for our paid replacement program.
Replacement cost varies depending on your replacement frame’s current price.
Proof of purchase is required. Orders placed directly though KREWE.com and KREWE in-person sales are pre-registered to the email used at checkout.

Our warranty offerings apply to custom lens upgrades installed through KREWE.com or KREWE stores, when lenses have been purchased as an add-on (ex: vanity tints, blue light readers, or other paid lens replacements). Second Chances or Lifetime claims made on custom lenses do not affect the warranty on your frames.

If your frame was purchased directly through KREWE, please contact krewe@KREWE.com with the name and email of the person who gifted the item and we’ll happily get your order information ASAP.

If the frame was purchased through an authorized retailer, you’ll still need to track down the receipt or credit card statement so you can register your frame or make a claim.

Online replacements: Processing through KREWE HQ may take up to 2 weeks. Once processed, all domestic orders will ship via FedEx Home Delivery, which typically takes 1-5 business days to arrive.
In-store replacements: If you are near a KREWE store, our in-person teams are happy to provide same-day assistance with your warranty replacement.

With our increased demand over the years, we’ve made many wonderful partnerships and networks around the globe. All of our frames are designed in our New Orleans HQ. Our product development team then sources materials throughout Europe and Asia, with final hand assembly performed at family-owned factories in Asia. Once they arrive back in Louisiana, our team carefully finishes detailing and inspects each frame before sending them out to the customer.

Each frame is thoughtfully designed and handcrafted in limited production runs. That being said, all frames can be custom fit to your face through our KREWE stores. Currently we do not offer bespoke product.

We’d love to help with custom lens options - polarized, vanity tints, RX, you name it. Reach out to us at krewe@krewe.com or visit your local KREWE store to get started.

Custom lenses are cut specially for you and are exchange only. To ensure frames can be customized through KREWE, look for “Prescription Ready” under the Design Notes on the frames product page. Please note that custom lenses will take an additional 3 business days to process.

All of our optical frames and most of our sun frames are prescription ready. To ensure your sun frame can hold your RX, look for “Prescription Ready” under the Design Notes section of the product page.

To get your RX filled, contact your local KREWE store for more information or head to a KREWE Retailer. We are currently unable to fulfill your lens prescription online.

Overexposure to blue light wavelengths from screens throughout the day can lead to symptoms such as eye fatigue, strained or blurry vision, headaches, and sleep cycle disruption. We took our premium, scratch-resistant CR39 lenses & equipped them with anti-reflective and special coatings to filter out harmful blue light and UV light without distorting your screen or altering your clarity of vision. For optimal results, we suggest wearing your blue light filtering glasses during all screen-watching activities.

Our frames are hand-crafted with care, so they may need a little extra love and should be treated like an everyday luxury. To avoid any damage to your KREWEs, we recommend storing them in their protective pouch and case when not in use. Keep your frames in a cool, dry place to ensure they retain their shape. Refrain from wearing atop your head, hanging from your neckline, or removing your frame by one temple arm to keep your frames in good condition. Need some help with damaged frames? Send a photo to krewe@KREWE.com, we’re here to help.

As the temperatures rise, your frames may experience a change in their shape. Fortunately, this is an easy fix and is something that is not uncommon with plant-based acetates. If you'd like a fix ASAP, we recommend taking your frames to your local optician or KREWE store or KREWE retailer (listed as RX available) who can customize the fit/adjustment for your face. This is a complimentary service that can quickly be accomplished with a frame warmer.

Alternatively, if you'd like to send them to our headquarters, please contact krewe@KREWE.com with a photo of your frames and your current mailing address. We will get back to you as soon as we can with next steps to keep you rocking your KREWEs!

Of course! Simply email krewe@KREWE.com with a picture of the missing part, as well as your current mailing address. If the part is available, we will send it out to you free of charge. If it looks like your frame needs a little more help, we’ll get you started on a claim for repair or replacement.

When checking out with Shop Pay, you have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments on a debit or credit card. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase. Please ensure that both your payment and shipping information are correct on the Shop Pay platform.

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.
If your refund is less than your total purchase balance, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

For more information, please contact AfterPay or Shop Pay directly.