- RETURNS + EXCHANGES
All frame orders $215 and above offer free 2-day shipping and free returns within the continental US. *Fed-Ex 2-day shipping to Hawaii, Alaska, Puerto Rico, and Armed Forces Americas is $15. Please note, our Fed-Ex options do not deliver to P.O. boxes, be sure to use a physical address.
If you are looking to expedite your shipment, overnight shipping and overnight Saturday delivery is available at checkout within the continental US for an additional cost. All expedited orders placed by 12:00 noon CST will begin shipping out on the next business day.
*Please note, due to COVID-19 expedited shipping options may not be available based on carrier guarantee.
Krewe is happy to offer international shipping and the cost of shipping will be calculated at the time of checkout. In all cases, you are responsible for duties, taxes, and return expenses. Shipping time may vary by country.
Please note that all orders ship within 72 hours if ordered by 12:00 noon CST. Orders received on weekends or holidays begin shipping out on the next business day. Orders that include Blue Light lenses take an additional 72 hours as they are hand-cut to order.
*Due to high volume, orders placed during sale periods may have a processing time of up to 7 days. We appreciate your patience.
Once shipped, your order should arrive within the carrier designated window.
Fed-Ex 2-Day Shipping (2 business days)
Smartpost Standard Shipping (7-10 days)
Fed-Ex International Priority (1-3 business days)*
Fed-Ex International Economy (4-6 business days)*
*Please note, for international shipping, business days quoted may vary due to customs clearance.*12/20 - last day for Fed-Ex 2-Day delivery to receive by 12/24
*12/21 - last day for overnight delivery to receive by 12/24
More questions, visit our FAQ page.
In the event that you do not love your KREWE frames, all domestic customers may request a free return or exchange within ten days of purchasing in-store or item delivery. Note that KREWE does not provide free returns or exchanges on international orders. Exchanges are based on product availability and all exchanges will be priced to match the new items listed price.Items purchased during sales may have different return or exchange options, be sure to check the terms and conditions of the event before purchasing. Restocking fees may be incurred for missing items, missing packaging, or orders of 3 or more when all items are returned for refund. Items that have been worn or adjusted in any way, have customized prescription lenses or customized non-prescription lenses, are not eligible for a refund. Please check out our terms and conditions for more information. *Items purchased between 11/1-12/31 are eligible for return or exchange until 1/17/2022.
To start a return or exchange please let us know what items you’ll be returning or exchanging by contacting krewe@KREWE.com, within ten days of purchasing in-store or item delivery. Be sure to hold on to the original packaging because we’ll ask for that too! If your item was purchased in-store, please be sure to include your current shipping address so that a label can be generated as quickly as possible.
Sale items purchased at a discount of 20% or less qualify for a return, exchange, and our lifetime warranty program.
Sale items purchased at a discount of 21-39% qualify for exchange only and our lifetime warranty program.
Sale items purchased at discount of 40% or more or from a KREWE sample sale are FINAL SALE and are not eligible for returns, exchanges or our lifetime warranty program.
More questions, visit our FAQ page.