HOLIDAY EVENT FAQ
Do you offer price adjustments?
Yes! KREWE will happily honor price adjustments on full-priced purchases made 30 days before the sale starts OR on frames that have gone an additional 20% off. Price adjustments must be submit in writing to krewe@KREWE.com with your order number. Only products purchased from a KREWE store or KREWE.com that are in-stock at the time of request are eligible.
Can I edit my order? What about my shipping address?
We move pretty quickly, which means as soon as you place your order we’ve started processing. We’ll do everything we can to accommodate your request but it is not guaranteed. Edits can be sent to us via text (504.273.0141) within 30 minutes of placing your order using the following format: “Order Edit: [include order number], [provide your email address], [your order edit request].” Any request made outside the 30-minute window cannot be accommodated.
I placed two orders, can I combine them?
Due to high volume, we cannot combine orders during Holiday Event.
When will my order ship?
Sale frame orders will leave our warehouse within 3 to 5 business days. Blue Light and Reader orders are custom cut just for you and may require a longer processing time. Once shipped, all orders over $215 (including full price) will be sent via free 3-day shipping. Thank you for your patience!
Do I get a case with my order?
All orders include a KREWE frame satchel that doubles as a lens cloth. Exchange-only frames (39% discount or lower) include a complimentary frame case. Snagged a final sale deal at 40% off or higher? No worries; you have the option to add on a case at the reduced price of $24.
Can I return or exchange my frames?
Our holiday return window starts now until January 15. Check your discount to determine return/exchange eligibility. Frames purchased at a discount of 21-39% are eligible for exchange only until January 15. Exchange value is based on the original price paid for the frames. Final sale frames purchased at a discount of 40% or more are not eligible for return or exchange. Any full price purchases are eligible for return within 30 days of purchase or exchange until January 15, 2023.
How long do I have to exchange my frames?
Return or exchange requests must be submitted to returns@KREWE.com by January 15, 2023. Only eligible frames will be accepted for exchange.
Are my frames covered by Second Chances?
Purchased full price? Great! You’re eligible for our Second Chances First Free replacement program. Exchange-only frames (reduction of up to 39% off) are eligible for our paid lifetime replacement program. If you scored frames on final sale (reduction of 40% or greater), these are not eligible for any KREWE Second Chances replacements - free or paid.
Do I need to register my frames if I bought them at Holiday Event
All frames purchased through a KREWE store or KREWE.com are already registered!
Can I get a gift receipt for my order?
We cannot issue gift receipts during Holiday Event. Hang on to your order number if your giftee needs to swap out their frames.
Can I use a discount code during the sale?
Discount codes cannot be used on reduced price frames.
Can I use a gift card?
Yes, gift cards can be used on all purchases during Holiday Event.
Can I use my FSA card?
Your FSA card can be used for frames that can be filled with your prescription. Under the product page, click Details and look for “Prescription Ready.”